On June 10-11, 2021, the Association of Managers of Medical Organizations (AMMO) will hold an All-Russian online seminar " Analysis of claims of patients with a new coronavirus infection related to the provision of medical care to them»

The managers and the entire administrative and managerial level of medical organizations have a huge amount of responsibilities. In addition to the requirements of the organization of medical care, it is necessary to comply with sanitary and epidemiological requirements, requirements for the processing of personal data of patients and employees, internal quality control of the organization, licensing and implementation of medical activities, etc. Planned and unscheduled inspections. The basis for an unscheduled inspection is, among other things, the receipt of complaints from citizens to the supervisory authority. The regulatory authorities authorized to come with the inspection can impose an administrative fine and demand to eliminate violations.

The number of claims and lawsuits of patients related to the poor quality of medical services is constantly growing. "Patient extremism" is by no means a new, but a very popular method of extracting benefits when obtaining medical benefits. It is not always clear when the claim is actually a well-founded complaint, and when it is solely a desire to receive compensation from a medical organization, taking advantage of the fact that many legislative formulations have a streamlined interpretation.

In this regard, on June 10-11, 2021, the Association of Managers of Medical Organizations (AMMO). he will conduct an All-Russian online seminar "Analysis of claims of patients with a new coronavirus infection related to the provision of medical care to them".

Purpose: to give brief recommendations on the tactics of considering patient claims at the stage when the claim has already been received by the medical organization, but the claim has not yet been filed in court.