SOGAZ-Med Insurance Company continues to help the insured during the pandemic

During the coronavirus pandemic, SOGAZ-Med Insurance Company continues to provide assistance to the insured. Due to an increase in the incidence of COVID-19 and an increase in the number of cases at a younger age than in the spring, SOGAZ-Med insurance representatives are even more actively informing the insured about the need to comply with the measures safety: wear masks and gloves, avoid visiting public places, wash your hands more often, keep a social distance. Coronavirus is still most dangerous for people over the age of 65 and people with chronic diseases. diseases. Therefore, it is important to remember if you do not feel well, you have a high fever, cough, difficulty breathing, no sense of taste or smell-stay at home and call a doctor.

During the pandemic period, SOGAZ-Med uses all available channels as a public service to notify insured persons. information through the media, social networks and through the distribution of information printing materials, as well as individual information through SMS messages, messengers, letters by mail and e-mail, as well as telephone calls and voice messages. In total, for the period of the pandemic on the prevention of coronavirus infection and the procedure for more than 1.5 million insured persons were individually informed about the provision of medical assistance to citizens in the current conditions SOGAZ-Med, and with the help of the media and social networks, millions of citizens of our country received relevant and important information.

From the very beginning of the pandemic to the present day, the branches of SOGAZ-Med have been actively cooperating with volunteer organizations. they help with their movements and not only with words, but also with deeds. SOGAZ-Med insurance representatives participate in the delivery citizens of medicines, food and basic necessities. Activities of the company's branches it has already been noted not only by the insured, but also by the country's top management. For example, the President of the Russian Federation Vladimir Putin noted the selfless contribution of the Krasnoyarsk branch of SOGAZ-Med to the organization of the All-Russian mutual Aid campaign "#MyVmeste", and the Mari branch of SOGAZ-Med received a thank you from the United Russia Party for helping to organize the work of the volunteer center.

JSC "Insurance Company" SOGAZ-Med " carries out MHI activities on the territory of 56 subjects of the Russian Federation and in the city of Baikonur. The number of insured persons is more than 42 million people. With a large amount of information from various regions of Russia, specialists understand how important timely assistance to the insured is in this situation, and in such a difficult period, the insurance representatives and specialists of the company make every effort to ensure that the insured in the company citizens were able to receive timely high-quality and free medical care under the CHI.

Analyzing the appeals of citizens related to COVID-19, the following main problems and questions that arise in the population are identified: insured persons:

• difficulty / inability to reach the registry of a medical organization or the Ministry of Health of the region to call a doctor on the house;
• difficulty / impossibility of passing laboratory and diagnostic tests (including testing for COVID-19) in the presence of indications and a doctor's referral;
• difficulty/refusal of hospitalization in the presence of indications.

During the pandemic, a large number of citizens ' requests for medical care are recorded. We will give examples of only some of them. The St. Petersburg branch of SOGAZ-Med received an appeal from a cancer patient. The insured person turned to an oncologist to get a referral for a CT scan with contrast in accordance with the previously established procedure. an approved treatment plan. The doctor verbally refused to issue a referral, citing a serious epidemiological situation. the situation in the region. The patient turned to the administration of the medical organization to resolve her issue, but the referral for a CT scan was never issued. Only after the intervention of the insurance representatives of SOGAZ-Med, the applicant was the necessary diagnostic examination is organized within the time limits recommended by the treatment plan.

The Voronezh branch of SOGAZ-Med was contacted by the mother of the insured, who could not call a doctor at home for sick children. The staff of the branch contacted the medical organization on the same day, the doctor examined the children at home, prescribed treatment.

The Khabarovsk branch of SOGAZ-Med was contacted by a man who, according to the MRI result, revealed bilateral pneumonia, as well as a high probability of COVID-19 infection, the insured was refused hospitalization, and no treatment was prescribed. The insured did not know how to get medical care under the MHI. After negotiations with the insurance representative SOGAZ-Med with the chief physician of the medical organization, the insured was given a referral for hospitalization.

There are many such examples of assistance provided by SOGAZ-Med. It is important that the insured are not afraid to address questions within the framework of the CHI system to their insurance representatives! Protection of the rights of citizens insured in the company is the main task medical insurance organizations, work in this direction continues even in the current conditions of the pandemic!

Specialists of the SOGAZ-Med company help not only the insured, but also employees of the healthcare sector. So, For example, the Ufa branch of SOGAZ-Med together with the Ufa State Oil University and the Public Association of the Russian Federation the organization "Mothers of the Republic of Bashkortostan", established the delivery of hot food for employees of the city polyclinic, working in field teams. And in a number of regions, SOGAZ-Med insurance representatives participate in the organization of informing residents through the contact centers of local health authorities. The company "SOGAZ-Med" celebrates the feat of doctors to save the lives of citizens, and the company's employees try to support and facilitate the everyday work of employees of the sphere health care.

Dmitry V. Tolstov, General Director of SOGAZ-Med Insurance Company, notes: "Now is a difficult time for everyone, and only through joint efforts will we be able to overcome all the difficulties we have encountered. Fully aware of the value of every citizen, we were able to quickly rebuild and adapt to a new way of life all of our tools of work, ranging from informing and ending with the protection of the rights of the insured. Thus, we all manage to help preserve the most important thing that we have – health. We support all our insured people, colleagues-volunteers, doctors who are on the front line, and we appreciate the contribution of everyone."

Company information:

SOGAZ-Med Insurance Company has been operating since 1998. SOGAZ-Med regional network takes the 1st place among the medical insurance organizations by the number of regions of presence, with more than 1,120 divisions on the territory of 56 subjects of the Russian Federation and the city of Baikonur. The number of insured persons is more than 42 million people. SOGAZ-Med carries out MHI activity: monitors the quality of service provided to the insured when receiving medical care in the MHI system, provides protection of the rights of insured citizens, restores the violated rights of citizens in pre-trial and judicial proceedings. In 2020, the rating agency "Expert RA" confirmed the rating of reliability and quality of insurance services the company "SOGAZ-Med" at the level of "A++" (the highest level of reliability and quality of services in the framework of the MHI program). For several years now, SOGAZ-Med has been awarded this high level of rating.